President of Consumer Services

Michael Parker serves as President of Consumer Services for Altice USA’s Optimum telecommunications business. In this role, he leads all aspects of the residential business, including sales, brand, marketing & media, and customer base management supporting Optimum’s residential broadband, mobile, video and phone services. Mr. Parker also drives the company’s local market engagement efforts designed to strengthen sales and local activity to advance Optimum’s competitive position and drive growth. 

Mr. Parker previously spent 20-plus years at Comcast in a variety of leadership roles, most recently serving as Regional Senior Vice President of the company’s Beltway Region. During his time with Comcast, Mr. Parker directed the company into new market segments and geographies and led strategic and operational planning across various regions, having owned P&L for business units responsible for multi-billion dollar revenue and operating budgets and overseen employee workforces of several thousand at a time.

Aside from his business and operational responsibilities, Mr. Parker is also passionate about customer and employee experience and satisfaction. During his tenure with Comcast, Mr. Parker was responsible for helping to build and lead a transformative culture among the company’s employee base, designing programs and initiatives to increase satisfaction metrics, including an employee engagement strategy and driving noticeable improvements to customer NPS scores.

Mr. Parker is also a diversity, equity, and inclusion champion, having been named Comcast’s first National DE&I Council, and awarded numerous industry accolades. He has served on various professional and non-profit boards and is currently a Board Member of both the Urban Alliance and CWI Labs (Center for Workforce Inclusion).

Mr. Parker holds an MBA from Northwestern University and a JD from the University of Miami School of Law.