Building Hyperlocal Value & Choice in Every Community We Serve
In today’s fast-paced, always-connected world, your internet, mobile, and entertainment services shouldn’t just work – they should work for you. At Optimum, we understand that true value goes beyond speed and coverage. It’s about building meaningful connections, delivering personalized experiences, and being deeply invested in the communities we serve.
Whether you're streaming in 4K, running a home-based business, video-calling loved ones, or supporting your child’s education, Optimum provides both at home and on-the-go connectivity at an unbeatable value. With powerful network performance, flexible plans, and everyday affordability, we make staying connected simpler, smarter, and more rewarding – because our customers deserve nothing less while they spend more time online.
Powerful Offerings Built Around You
To make our offerings even more powerful, Optimum has a full suite of connectivity solutions and value-added services designed to meet the unique needs of every household:
- Whole Home Wi-Fi: Designed to reduce common connectivity pain points, Optimum’s Whole Home Wi-Fi helps provide coverage to every corner of your home to ensure your household always stays connected.
- Total Care: Optimum’s Total Care plans offer comprehensive tech support and device protection for every connected corner of your home – helping you stay online, entertained, and stress-free.
- Entertainment On Your Terms: Optimum is redefining TV with Entertainment TV, Extra TV, and Everything TV, three packages designed to give customers more choice, flexibility, and value based on how and what they watch.
Meeting Customers Where They Are
Serving over 280 unique markets across the country, Optimum understands that there can’t be a one-size-fits-all approach to connectivity – it's critical to think about the communities we serve and the residents and businesses within them. That’s why we’re listening to our customers and building offer strategies with their feedback, habits, and needs in mind.
Whether that’s gifting customers higher speeds to ensure they’re enjoying the best of our fast and reliable network or tailoring offers for students, singles, and everyone in between, we want to meet new and current customers where they are.
To do this, we’ve set up dedicated regional leadership teams that are on the ground living, working, and serving in the same communities our customers are in. These local teams take the time to learn and hear from our customers, ensuring we’re providing a best-in-class connectivity experience and engraining ourselves in markets across the country, because Optimum isn’t just an Internet, Mobile, and TV services provider, we’re a part of your community. Check out some examples of our hyperlocal approach below:
- Montclair & West Orange, NJ: Optimum is proud to invest in many communities across New Jersey and is always looking for opportunities to expand our award-winning network to more homes and businesses across the state. Now, the towns of Montclair and West Orange have access to our 100% Fiber Internet network – including speeds of up to 8 Gig – alongside our entire suite of mobile, TV, and phone services for the very first time.
- Celina, TX: More people and businesses are moving to Texas than ever before, especially Celina, TX, the fastest growing city in the country. As Celina grows, Optimum is growing with it, partnering with the local government to provide our fast and reliable 100% Fiber Internet to its people and businesses. Don’t just take my word for it, check out the incredible video below highlighting the work we’re doing to keep Celina and all of Texas connected.
Looking Ahead
As we continue to expand our footprint, enhance our mobile offerings, and introduce even more value-packed features, one thing remains constant: our commitment to you. Whether you’re a long-time customer or just joining the Optimum family, we’re here to keep you connected to what matters most.
Mike Parker
President of Consumer Services, Optimum