Transformation in Action: How Optimum is Becoming the Connectivity Provider of Choice
Transformation isn’t just a goal – it’s a journey. Here’s how we’re redefining connectivity and earning our place as the provider of choice.
At Optimum, we’ve always believed in the power of connection – not just in the technology we provide, but in the relationships we build with our customers, employees, and communities. Today, I’m excited to share how our strong foundation is leading to remarkable results, proving that our transformation is working.
Meeting Our Foundation Goals
Over the past few years, we’ve made significant strides in our transformation journey with a clear mission: to become the connectivity provider of choice in every community we serve. To achieve this, we focused on several key areas:
- Investing in Our Network: Our commitment to delivering world-class connectivity starts with our infrastructure. Over the past few years, we’ve made significant investments to enhance our HFC network and expand our fiber footprint to nearly 3 million passings. We currently deliver 1 Gig speeds to more than 95% of our service area. But our efforts go far beyond speed. We’re focused on building a network that’s more reliable, more scalable, and ready for the demands of tomorrow – because connectivity should be seamless, resilient, and future-proof.
- Empowering Our People & Transforming Our Culture: Our people are the driving force behind our transformation – and shaping a strong, unified culture has been central to our progress. We’ve invested deeply in both employee and customer experience, fostering a workplace where collaboration, innovation, and inclusion thrive. Through leadership development programs, open feedback channels, hyperlocal engagement, and a team-first mentality, we’re building a culture where every teammate feels empowered to lead, deliver exceptional service, and make a difference. We’ve also welcomed hundreds of new leaders who embody what it means to lead at Optimum – putting the team above all else, operating with transparency, and staying relentlessly focused on our collective goals. Together, we’re not just transforming how we work – we’re redefining what it means to be ONE Optimum.
Putting Customers First: Customer experience is the true measure of success. That’s why we’re designing smarter, simpler, and more personalized solutions across every touchpoint. Whether it’s AI-powered support tools that anticipate needs, new video offerings that provide more choice and flexibility, or innovations like Optimum Mobile and Connection Backup for businesses, we’re building with one goal in mind: to make every customer interaction exceptional.
Here’s Where We Are
Now, with our foundation in place, we’ve made steady progress towards our transformation in Q1 2025:
- Fiber Growth: We achieved an all-time high in fiber performance, reaching 600,000 fiber subscribers. This achievement is a testament to the hard work of our teams and the trust of our customers.
- Mobile Growth: In Q1 2025, we had our strongest mobile quarter in five years, reaching half a million total lines.
- AI Driving Customer Experience: We’ve seen customer experience get better, thanks to smarter digital tools. In fact, we recently announced new AI partnerships with Google Cloud and Cresta to further elevate how we serve our customers.
- Operational Excellence: We’ve reduced outages, streamlined fiber migrations, and improved service delivery through initiatives like First Time Right – because no customer should have to contact us twice to resolve an issue. We're aiming to solve problems before a service visit is even necessary.
- Industry Recognition: From Ookla® to PCMag to CNET and Reuters’ Customer Service accolades, we’re proud to be recognized for the progress we’ve made in delivering fast, reliable internet speeds. Optimum’s 100% Fiber Internet network has received top rankings by Ookla® Speedtest® in New York and New Jersey for delivering the fastest and most reliable internet speeds as well as lowest latency and best gaming experience in New York, New Jersey, and Connecticut.1.
These achievements and strategic investments underscore the effectiveness of our strategy and the dedication of our teams.
Where We’re Going
In 2025, our priorities remain unchanged: to unlock revenue opportunities, drive greater operational efficiency, continue enhancing our award-winning networks, and ensure our capital structure is aligned with our long-term operating goals. And our strategy is delivering. We saw sequential improvements in broadband in the quarter, acceleration in fiber and mobile growth, and improved operational performance.
You’ll Hear More from Us
We’re proud of what we’ve accomplished, but we know that transformation is an ongoing process. That’s why we’re kicking off a new blog series where Optimum leaders will provide regular updates on our key initiatives and progress. From network upgrades to community impact programs, this series will give you an inside look at how we’re building a better future for connectivity.
So, check back often. Whether you’re a customer, employee, business partner, or just part of our community, we want you to be part of this journey. Together, we’re redefining what’s possible – and I can’t wait to see where we go next.
Thank you for being part of our story.
Read more in our Q1 earnings release here: https://www.alticeusa.com/news/articles/altice-usa-reports-first-quarter-2025-earnings
See https://investors.alticeusa.com/financial-results for press materials and listen to the earnings call.
1Based on analysis by Ookla® of Speedtest Intelligence® data for fixed median download speeds, consistency score, game score, and multi-server latency, identified geographies, Q3-Q4 2024. Ookla trademarks used under license and reprinted with permission.