In This Together
At Altice USA, we remain focused on keeping our customers and communities connected.
Over the past few months, our network has supported the increased demands of our customers as they adjust to new ways of living, working and staying in touch with loved ones, and our news media organizations have been committed to keeping viewers informed around the clock.
Our teams continues to closely monitor updates from the Centers for Disease Control, the World Health Organization and government officials across the country regarding COVID-19 to ensure we have the appropriate protocols in place for the safety of our employees and customers as more of our operations return to business as usual.
Commitment to Our Customers and Communities
Our Internet, video, mobile and news services play a critical role in keeping customers connected and informed. Whether it’s providing Internet solutions to healthcare providers, school districts and police departments, enabling remote working options for employers and online learning capabilities for students, or offering around-the-clock news coverage of the global pandemic, we know our customers are relying on us now more than ever.
We are committed to keeping our communities connected and offer affordable options to ensure our customers can receive Internet solutions that meet their needs.
For qualified households, we offer our 30 Mbps Altice Advantage. We have a range of options available. To learn more about these offerings, visit optimum.com/keepyouconnected or suddenlink.com/keepyouconnected.
We aim to keep students connected as well. Recognizing that remote learning in some form is likely here to stay, Altice is committed to working with school districts to provide connectivity to students that need it. In addition to providing qualifying households the opportunity to purchase Altice Advantage, we are working with schools on opportunities to provide in-home connectivity to students as they continue to distance learn.
Altice Mobile plays a critical role in keeping customers connected. Whether it’s video-chatting with loved ones, working from home or reaching out to family across the globe, we know staying connected has been crucial over the past few months and will continue to be important as we move forward. That’s why we’re continuing to offer mobile service with unlimited data, talk and text on a nationwide network with 99% coverage for just $30/mo.
In addition, as a local company, we are proudly supporting the communities we serve through our $10 million Small Business Recovery Program, financial support of both the national and local affiliates of Feeding America and the Boys and Girls Clubs of America, and editorial and media support from our News and Advertising units who have focused on sharing the stories of small businesses throughout our footprint who are open for business.
Commitment to Service Continuity
Our advanced fiber broadband networks, which we have invested in heavily over the last few years, can deliver for customers the quality and reliability for all their evolving personal and professional connectivity needs, including the increasing demands the current environment will cause. We continue to remain hyper-focused on network reliability and performance, with our engineers, operations centers and crews dedicated to making sure our services continue to perform as expected.
And, as always, our customers can rely on our digital tools – mobile apps, online portals, chat – for easy, 24/7 access to accounts and support. We encourage customers to use these digital tools for non-urgent matters so that our customer care representatives can focus on questions related to the pandemic.
Commitment to our People
As our employees interact with customers and the general public, we have taken steps to limit potential exposure to the virus. We have put restrictions on travel, postponed large-scale events, provided remote-work solutions and continue to reinforce safe behavior in every environment. Our technicians practice strict safety measures to keep customers safe, including:
- Practicing social distancing
- Wearing facial covering and gloves
- Washing hands or using sanitizer before and after every visit
We are in continuous communication with our employees reminding them about the importance of good hygiene, providing them with health education and support whenever needed.
Commitment to Safe Environments
We also recognize that some of the essential work we do cannot be done from home, which is why we continue to reinforce safe behavior in every environment – customer homes, businesses, open retail stores – and have implemented a series of preventative health measures to keep employees and customers safe.
For example, we increased the safety measures for our technicians, such as providing protective supplies like gloves and masks and sanitizers, daily temperature checks, conducting pre-calls prior to tech visits to ensure no one in the premise is sick, and providing scripts for our employees to use before entering a premise to ensure they feel save in the environment. For retail stores that are re-opening after being temporarily closed, there are reduced hours of operation safety protocols, including wearing of face coverings and practicing social distancing for customers and employees.
Learn More about What our Businesses are Doing
For more information about our businesses and for specific COVID-19 related programs in support of businesses and communities, visit:
Residential Services - Internet, Video, Mobile:
Optimum: optimum.com/keepyouconnected
Suddenlink: suddenlink.com/keepyouconnected
Business Services:
Optimum: optimum.com/business
Suddenlink: suddenlink.com/business
News Media Services - Cheddar, News 12, i24NEWS
Cheddar: Cheddar.com
News 12: News12.com
i24NEWS: i24News.tv
